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Refund policy

Refund of the purchase amount

If you regret your purchase, you will get back the amount you paid us. In the event of an impairment (for which you are liable) this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, without undue delay and in any case no later than 7 days from the date on which we have received notification of your decision to cancel this agreement, or from we have received any. returned furniture. Return shipping costs are non-refundable. Delivery costs associated with your purchase are also non-refundable.

We will make a refund using the same payment method you used for the original transaction, unless you have expressly agreed to receive another refund method.


We may withhold the refund until we have received the item back, unless you, before then, have provided proof of having returned it.

If you regret the purchase, the item must be sent to:

M. Schack Engel A / S
Note: UNDO - ONLINE SHOP
Højervej 16, Sdr. Sejerslev
6280 Hills