Shipping policy

All products purchased on this website are sold directly from:

LIFETIME Kidsrooms Webshop
M. Schack Engel A / S
Højervej 16, Sdr. Sejerslev
6280 Hills
Denmark
CVR number 10523249

Delivery
LIFETIME Kidsrooms expects - when delivering furniture - a 7-14 day delivery time from order day to delivery to your private address. If your order is delayed, you will be contacted by email or telephone by our customer service department. Customer service is not open on weekends and public holidays.

When you order your furniture at LIFETIME Kidsrooms, you can choose to pick up your items at Højervej 16, Sdr. Sejerslev, 6280 Højer.

Upon receipt of your goods, it is important that you check whether they are the right goods that you have received. We recommend that you check whether the goods have visible damage. If everything is as expected, a Thor Trans employee will ask you to acknowledge receipt of your goods.

If the packaging is damaged, or has other visible signs of defect, you should only acknowledge receipt on the consignment note, subject to any damage to the contents. Alternatively, do not receive the item and ask the driver to take it back.

If an item, after unpacking, turns out to be damaged or defective, please contact LIFETIME Kidsrooms' customer service department. Our customer service department will, together with you, find a solution.

For evidentiary reasons, please contact our customer service within 5 days of receipt.