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Frequently asked questions

 

 

Where is furniture from LIFETIME Kidsrooms produced?

LIFETIME Kidsrooms A / S is based in Denmark. More specifically, the office and factory are located in the town of Sønder Sejerslev near Højer in southwestern Denmark. All our furniture is produced at our Danish factory. Accessories and smaller products are produced - in close collaboration with LIFETIME Kidsrooms - by our Danish subcontractors. Textiles, lamps, chairs, etc. are purchased from selected suppliers in order to offer a complete range for the children's room.

Where does the wood used in the furniture production at LIFETIME Kidsrooms come from?

All our wood comes from selected FSC certified forest plantations in Northern Europe. The wood is supplied from Sweden, Finland, Latvia and Lithuania. There are several reasons for this. Our suppliers are FSC-certified, and all our raw wood comes from controlled forestry. The certification assures us that all our wood comes from sustainable forestry, which we can be proud of.

We give back, and are aware that we must do our part to take care of the climate. That is why we take our responsibility very seriously, and only use wood from forestry with responsible forestry.

The FSC certification ensures that we always give back. For every second tree we use in our production, 3 new trees are planted.
 
The cold Nordic climate contributes to a slow growth in the wood's structure, where the annual rings in the wood are closer to each other compared to pine from warmer regions. This process gives our wood a very high quality.

Product information 

 

Does a deluxe slatted base fit a bed that is manufactured to use a standard slatted base?

No. It requires that you order new bed sides when the desire is to replace a slatted base from standard to deluxe - or vice versa. Our beds, designed to fit a standard slatted base, have bed sides where the standard slats are screwed in. Beds made for a deluxe slatted base have bed sides with metal fittings that carry the deluxe slatted base.

How high must a mattress be in a LIFETIME Kidsroom bed?

On all bunk beds from LIFETIME Kidsrooms, we have marked the recommended height for mattresses according to the European safety standards for the production of children's furniture.

The marking indicates that the mattress should not be higher than the instruction. The maximum mattress height is indicated on the bed legs of the bunk bed. All mattresses fit in the beds and comply with European safety standards. We recommend that no mattresses exceed a height of 16 cm.

How much weight can a bed carry - and can there be an adult in the bed?

For beds with a standard slatted base, we recommend a maximum weight of 150 kg. For beds with a deluxe slatted base, we recommend that the maximum weight does not exceed 200 kg.

How old do children have to be before they can use LIFETIME Kidsroom products and furniture?

We leave it up to the individual parent to decide when the child is old enough to use children's furniture from LIFETIME Kidsrooms.

We have chosen to produce our beds in accordance with the European safety standard EN 747, where we know that beds with a mattress level from the floor of more than 80 cm must state a recommended minimum age of 6 years.

In standard beds, it is possible to increase safety by adding an extra high bed rail. The bed rail is mounted on the bed's existing bed sides.

Do all parts fit together and can I rebuild the furniture exactly as I want?

All beds from LIFETIME Kidsrooms are produced with a view to being built together. We have developed a modular system that allows you to change the bed without acquiring a brand new bed. You just add a bed rail, drawers, guest beds or stairs and rise when the time is right.

It has always been the intention that our furniture should last throughout childhood. The idea is that you - over time - can find out what needs the child has. Whether it is more storage space or more sleeping space, the possibility of remodeling the furniture is always present.

If you are starting out with a base bed, the fundamentals are in place. From here, the possibilities are many. Rebuild the bed in an infinite number of ways as the baby's needs change.

 

Sustainability and health

 

Do you use environmentally and health-friendly varnish in your furniture?

All of our surface treatments for sealing pine are water-based. Water-based surface treatments are suitable for the sanded and untreated wood surfaces and have been tested in accordance with the European Standard EN 73.

Water-based surface treatments are environmentally and health-friendly. It is important to us that you can feel confident that your children are comfortable in a piece of furniture from LIFETIME Kidsrooms. That is why we always use environmentally and health-friendly varnish for surface treatment.

The surface treatment we use at LIFETIME Kidsrooms is therefore not harmful to children or the environment. At the same time, the surface treatment is not harmful when applied, which contributes to a healthy working environment at our Danish factory.

We do not compromise on quality, health or the environment. Our surface treatments effectively seal the wood surface, while our treatments do not harm the environment, indoor climate and health.

Does LIFETIME Kidsrooms produce responsibly and sustainably?

All the electricity we use in our factory and office area in Højer comes 100 percent from wind turbine energy. With certificates from European wind turbines, we achieve a CO2-neutral electricity consumption and supports the conversion of renewable energy.

Our entire factory and office area is heated by residual material from the furniture production. We only use surplus wood to heat our headquarters in Højer. It is important to us that nothing is wasted in production.

 

Terms of trade 

 

How is payment made at LIFETIME Kidsrooms webshop?

All prices are stated incl. VAT and in Danish kroner. You can pay with Dankort, Visa-Dankort, Visa, MasterCard, cards from Forbrugsforeningen and via MobilePay. We do not charge fees. You receive an order confirmation per. e-mail. Payment will not be deducted until we ship your goods. Invoice is sent to your e-mail.

How long do I have a warranty on LIFETIME Kidsrooms products?

We offer a 5-year construction guarantee on all our beds in our range, with the exception of beds from the Cool Kids program. We also offer a 5 year warranty on all mattresses from LIFETIME Kidsrooms.

As a consumer, you have a 24-month right of complaint according to the Purchase Act. On all items, except beds and mattresses, you have a 2-year warranty at LIFETIME Kidsrooms. The extended 5-year warranty applies to the purchase of beds and mattresses.

How long is the delivery time from when I order at LIFETIME Kidsrooms?

LIFETIME Kidsrooms expects - when delivering furniture - a 7-14 day delivery time from order day to delivery to your private address. If your order is delayed, you will be contacted by email or telephone by our customer service department. Customer service is not open on weekends and public holidays.

What do I do if my furniture breaks?

When you, as a consumer, shop at LIFETIME Kidsrooms, you have a 24 month right to make a complaint. This means that you can either have the item repaired, exchanged, money back or a reduction in the price. This depends on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behavior.

How safe is it to shop at LIFETIME Kidsrooms?

When you pay with a debit or credit card, your card information is sent directly to DIBS (Danish Internet Payment Service). All communication between you and DIBS is encrypted so that no one can intercept the information you enter. Therefore, the security is at the same high level as when you withdraw money in a Dankort machine.

How much does it cost to have furniture delivered to my home?

You can, free of charge, pick up your goods at Højervej 16, 6280 Højer. If you want your goods delivered to your private address in Denmark (on all bridged islands), your goods will be delivered by our transport partner from Thor Trans. When delivering furniture, a delivery fee of DKK 390 is charged. An employee from Thor Trans will contact you by phone the day before delivery.

For smaller shipments such as bedding, lamps, blankets and accessories, we ship with GLS. Delivery costs are DKK 65. Delivery costs are determined based on the size of the item. Depending on the size of the item, you pay DKK 65 or DKK 390 in delivery price. The specific delivery price is stated before the purchase of the item on our webshop.

What do I do if I regret my purchase?

As a consumer, you have a 14-day right of withdrawal when you shop with us. The cancellation period expires 14 days after the day you received your item. In the case of an order where several items have been ordered and some are delivered individually, the cancellation period does not take effect until the last item is in your physical possession.

What do I do if I want to send my goods back?

You must send your order back to us, without undue delay, and no later than 14 days after you have notified us that you wish to cancel your purchase. You bear the direct costs in connection with the return of the item. You bear the risk of the item from the time of delivery of the item.

Lack of original packaging may be an impairment. To be sure of receiving all your money back, it is recommended that the item be returned in original packaging.

Some items, by their nature, cannot be returned by regular mail. This applies to furniture that cannot be shipped with GLS. 

When returning furniture, we ask you to contact Thor Trans, who can pick up and return your furniture. You can find contact information for Thor Trans at www.thortrans.dk. The cost of return is expected to amount to a maximum of DKK 450.

How will the purchase amount be refunded if I regret my purchase?

If you regret your purchase, you will get back the amount you paid us. In the event of an impairment (for which you are liable) this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, without undue delay and in any case no later than 7 days from the date on which we have received notification of your decision to cancel this agreement, or from we have received any. returned furniture. Return shipping costs are non-refundable. Delivery costs associated with your purchase are also non-refundable.

We will make a refund using the same payment method you used for the original transaction, unless you have expressly agreed to receive another refund method.

 

Help and contact 

 

Who should I contact if I need help and woeguidance?

If you have questions about our products, you can call +45 74 78 22 58. Our phone hours are Monday - Thursday from 08.00 - 16.00 and Friday from 08.00 - 16.00. You are always welcome to contact us at webshop@lifetime.dk. We always strive to answer your inquiry as soon as possible.

I have lost my installation instructions. What do I do?

On our website you will find installation instructions for all furniture. The guides open as a PDF format and are easily printed.